After a thorough evaluation conducted through our recent discussion with your customer representative, we would like to confirm that your product is not performing as intended. The brightness level it is delivering is not specifically consistent with the specifications outlined in the product documentation.
This particular product model is designed to operate within a specific brightness range, nor does it provide the hours of support shown in the documentation that ensure performance. The current brightness level we are experiencing is not consistent with the product's intended design of 1200 nits and is indicative of a defect.
We understand that product performance is important